At Civil TAC LLC, we are committed to providing high-quality tactical gear, firearms, and accessories built for real-world performance. Customer satisfaction is important to us, and we aim to provide a clear, fair, and transparent return process. Due to the nature of certain regulated products, all returns and refunds are subject to the terms outlined below. By placing an order on www.civiltac.com, you agree to this Refund Policy in full.
Civil TAC LLC offers a 100% satisfaction guarantee on eligible products. All qualifying items may be returned within 60 days of the original purchase date for a refund.
If you are not satisfied with your purchase for any reason, you may return the product within this 60-day period.
No restocking fees on eligible items
No questions asked regarding your reason for return
Simple and straightforward return process
To qualify under this guarantee:
The item must be returned within 60 days of the purchase date
The product should be in acceptable condition
All original components, packaging, and accessories should be included when applicable
Civil TAC LLC reserves the right to inspect returned items and determine eligibility for a refund based on condition and compliance with this policy.
Certain products are not eligible for return or refund due to safety regulations, legal restrictions, and product classification.
The following items are strictly non-returnable:
Ammunition
Body armor
All sales of ammunition and body armor are final. No returns, refunds, or exchanges will be accepted under any circumstances, regardless of the time frame or condition of the product.
All firearm sales are final.
Due to federal and state regulations, firearms cannot be returned once they have been shipped to a Federal Firearms License (FFL) dealer. This policy applies regardless of whether the firearm has been transferred to the customer.
Customers are responsible for ensuring they are legally eligible to purchase, possess, and receive firearms prior to placing an order. This includes compliance with all applicable federal, state, and local laws.
If a firearm cannot be transferred due to:
A failed background check
Legal ineligibility
Refusal to complete the transfer
The firearm may be returned to Civil TAC LLC under the following conditions:
The customer is responsible for all return shipping costs
Original shipping charges are non-refundable
Additional processing or restocking fees may apply
Civil TAC LLC is not responsible for any transfer fees charged by the receiving FFL dealer, and those fees are non-refundable.
All firearm purchases must be shipped to a valid FFL dealer selected by the customer.
It is the customer’s responsibility to:
Ensure the selected FFL dealer is willing to accept the transfer
Verify all applicable transfer fees and requirements
Complete all required paperwork and background checks
Civil TAC LLC is not responsible for delays, denials, or complications related to the FFL transfer process.
Return shipping responsibilities are determined based on the reason for the return.
If the product is defective, damaged, or incorrect, Civil TAC LLC will cover the cost of return shipping
If the return is due to customer preference (including ordering the wrong item, compatibility issues, or no longer wanting the product), return shipping costs will be deducted from the refund
Shipping charges from the original order are non-refundable unless the return is due to an error on our part.
If you receive a product that is damaged, defective, or incorrect, you must notify Civil TAC LLC within 48 hours of delivery.
When submitting a claim, you must provide:
Order number
Detailed description of the issue
Clear photos of the product and packaging
Once the claim is reviewed, we will determine the appropriate resolution. This may include:
Replacement of the item
Repair options (if applicable)
Full or partial refund
Failure to report issues within the 48-hour window may result in denial of the claim.
To initiate a return, you must complete the electronic return request form available on our website.
After submitting your request:
Please allow 1–2 business days for review and response
Return requests are processed during standard business hours
Civil TAC LLC is closed on weekends and holidays
If your return is approved, you will receive instructions on how to proceed, including return shipping details.
Returns sent without prior approval may be refused.
Orders may only be canceled if they have not yet been processed, packaged, or shipped.
Once an order enters the fulfillment process, it cannot be canceled.
Firearm orders cannot be canceled once they have been shipped to an FFL dealer.
Customers are encouraged to review all order details carefully before completing their purchase.
Once a returned item is received and inspected, approved refunds will be issued to the original payment method.
Please allow:
3–5 business days for processing after the item is received
Additional time depending on your financial institution
Any applicable deductions, including return shipping costs, will be reflected in the final refund amount.
If a customer refuses delivery of a non-defective product:
Return shipping costs will be deducted from the refund
Original shipping charges are non-refundable
Repeated refused shipments may result in restrictions on future orders.
Civil TAC LLC reserves the right to deny returns or refunds in cases of:
Abuse of the return policy
Items returned in unacceptable condition
Missing components or packaging
Violation of any terms outlined in this policy
We aim to provide fair and consistent service to all customers while protecting against misuse.
By placing an order with Civil TAC LLC, you acknowledge that you have read, understood, and agreed to this Refund Policy.
If you have any questions, concerns, or requests regarding this Refund Policy please contact us:
Civil TAC LLC
Phone: (888) 282-8086
Website: www.civiltac.com